Panera Bread in Seattle, Washington

I paid 15 bucks for a flimsy grilled cheese sandwich and a half filled bowl of cold Mac and cheese. It was my first time trying a Panera and there were quite a few things that bothered me as a customer. The menu of sandwiches does not give a brief description of what actually comes on the sandwich’s. This is frustrating because it would actually be nice to know what you are ordering. I understand this is probably a corporate issue, but I wanted to first voice my frustration on that. I went with a grilled cheese sandwich and the Mac and cheese since we all know what that is. I got my meal 12-15 minutes later. Honestly it was completely disappointing and I found myself thinking that I should have eaten somewhere else. The grilled cheese sandwich didn’t look grilled at all. Both sides of the bread was still white although the cheese was melted inside. Speaking of cheese, there hardly was any! Maybe one slice, enough to hold the bread together. It was not warm when it arrived to my table. The Mac and cheese dish came in a bowl that was half full and cold - again not warm at all. I think I would have actually enjoyed the Mac and cheese if it had been served hot. The sauce was good, but still cold. The restaurant itself was freezing too. Looking around, everyone was wearing their jackets and coats inside. Realistically, it was probably around 65 degrees inside. Not very comfortable to eat when your shivering in your booth. I did appreciate the fact that there was free WiFi and the cashier who took my order was extremely friendly, but that alone is not enough to cover the fact that I paid 15 bucks for cold food, small portions in comparison to the price, and eating in an uncomfortable environment.