Continental Van Lines, Inc. in Seattle, Washington

CAUTION with out of state move with Continental/Mayflower - Unigroup. Look at Yelp and Other reviews to understand that Continental is under the larger umbrella of Unigroup - which is Mayflower & United, which apparently Continental contracts with? We are incredibly disappointed with the services. False promises and reassurance made in order to get us to sign moving contract with them. Unprofessional experience. Missing items including my wedding dress. Over 50% of furniture damaged. Only ONE mover (who is not even part of Continental/Mayflower) moved ALL of our inventory from truck to our destination - as apparently the other movers were a no show (you can see why over 50% of large furniture damaged when only 1 person lifting, carrying etc!!!). Quite frankly, this is not how a professional company should conduct itself; nor what we paid for (which was nearly $10,000). See also Better Business Bureau Complaint: 12344993 I am rejecting this response because: Mayflower has not addressed any of the issues or concerns which I have raised: 1. Terms of moving contract not fulfilled: We were promised by Continental/Mayflower that all furniture would be padded and wrapped when moved into the storage. This was NOT done. And because of this, 50% of large furniture damaged. 2. Delay in move in date: We were asked to move up the date of our packing in order to have our furniture arrive to destination during the requested window. Despite us moving our packing date sooner, Continental/Mayflower still arrived 2 days after the promised window date and therefore we were NOT in the country to check and confirm inventory. The inventory was to be moved into a storage unit and we had to have the Storage manager sign for us - since we were out of the country, which Continental/Mayflower was very well aware of the importance of these dates. In other words, they knew we would be out of the country and that was why the arrival date was so important to us; and why we had to waive our inventory review when delivery actually happened. 3. A non-Mayflower Employee moved ALL our furniture: One mover unloaded and moved ALL of our furniture into the storage unit. Because of this, damages occurred to our furniture - and raises concern for missing items as well. This was ONE person who does not work for Mayflower and was a 'friend' of the Driver and typically a driver himself - and obviously not very familiar with how to care for furniture/inventory. 4. Missing wedding dress: This was logged as inventory that was 'Packed by Owner' (a big white wedding box that says wedding gown and has picture of gown!) with an inventory # on it. Again, given reasons #2 and #3 above, anything could have happened to this. Continental/Mayflower did not abide to contractual agreement as well as several emails forwarded that assured us of #1 and #2 and this has still not been addressed; and #3 - ONE non-Mayflower mover was certainly not part of a moving company contract that we will have MOVERS and not one person. Continental/Mayflower should understand that they cannot treat their customers like this and future potential customers must be advised that this is how Continental/Mayflower conducts themselves.